Job brief

We are looking for a responsible Assistant Manager to assist a higher-level manager in our retail stores and fill in for them when they’re absent. Your work will be critical in ensuring the team meets its goals of efficiency and customer satisfaction.

Our ideal candidate will have retail manager skills with a strong business mindset. You should also be apt in organizing and solving problems. Interpersonal and mediation skills will be very useful, since you’ll often be acting as a point of contact between manager, employees and customers.

The goal of all assistant manager responsibilities is to secure the effective operation of our stores and the satisfaction of our clients.

Responsibilities

Assist the retail store manager in organizing, planning and implementing strategy

Coordinate operations

Ensure schedules and objectives are met

Supervise and motivate staff

Monitor retail operating costs, budgets and resources

Communicate with clients and evaluate their needs and specifications

Create reports, analyze and interpret retail data

Drive recruitment process and training & development

Secure adherence to company’s policies and guidelines

Requirements

Proven experience as retail assistant manager or similar position

Experience in recruiting and performance evaluation is an asset

Familiar with financial and customer service principles and practices

Knowledge of data analysis procedures

Proficient user of MS Office

Leadership and organizational abilities

Analytical mind with good math skills

Interpersonal and communication skills

Problem-solving

BSc/BA in business administration or relevant field; MSc/MA is a plus