Position: 1st level IT support
In this entry-level position, you are the first point of contact for our employees.
You operate 1st level support for questions, failures and problems for the entire IT area.
General info
Position : 1st level IT support
Location Germany
Entry level 0-1 year
Job ID JG-RAIT-02
Start date 1st of September 2021
Work type Full time
Contract Unlimited
Job Description
With this position we offer the ideal career entry in the IT / informatics area with diverse development opportunities within our company.
During an individual induction phase, we prepare you as well as possible for your new areas of responsibility. With regular feedback discussions and systematic planning of your professional development, we want to support and ensure your success in this position.
Step by step you will take on the following tasks:
- 1st level IT support for our employees
- Receipt and resolution of service and fault inquiries in German and English, which are reported via telephone, chat or web ticket
- Reliable solution finding and documentation of all inquiries
- Jointly responsible for the smooth operation of the IT service desk
- Cooperation in constant improvement
Your profile
- You can quickly establish constructive communication and collaboration. When finding the solution, you keep track of company-wide relationships.
- You also meet the following requirements:
- Completed training at HTL Matura level with IT focus or IT teaching / IT – technical school with relevant professional experience
- High customer and service orientation
- Interest and enthusiasm for different IT topics
- Knowledge of the interrelationships in the IT infrastructure is an advantage
- Good knowledge of Microsoft standard applications
- Very good knowledge of German and English
To apply for this job email your details to recruitment@jeta-group.net
