Job Purpose:

Under the general guidance of the Director of Spa, assist in ensuring that all guests receive high quality, personalized service home-care well-being program and to perform Hammam Treatments / therapy treatments for the members and guests and assist in promoting and marketing the SPA.

Duties & Functions:

Be responsible for spa treatment consultations and identification of possible contraindications.

Be responsible for performing Hammam treatments / beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.

Be responsible for after care advice for the member of guest

Be responsible for achieving retail sales

Ensure that Hammam Area is well maintained to high standards of cleanliness and hygiene

Ensure that all equipment is serviced as part of a preventative maintenance program

Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products

Assist during spa promotions and events

Have complete knowledge and understanding of all services and products offered

Perform prep work, properly clean and restock room as required

Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available

Handle guests’ questions and concerns professionally and courteously

Provide accurate, appropriate and immediate responses to all requests by guests

Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Ensure correct information is recorded for stock control in accordance with the Senior Therapist.

Ensure that all potential and real hazards are reported immediately and rectified

Posses the ability to work without direct supervision

Assist in all area of spa operation as requested by management.

Duties & Responsibilities:

Abides by the Hammam Spa Policies and Procedures Guide at all times

Greets all guests in a warm, friendly, and professional manner

Ability to provide 30, 45, 60 and 90 minute treatments

Provides exceptional customer service at all times

Provides safe, efficacious, relaxing services using advanced massage techniques

Responsible for fostering a healthy attitude and working relationships with all co-workers and members of management

Maintains cleanliness of massage rooms used and common areas of the spa

Manages client feedback and complaints with professionalism and patience

Other tasks as assigned

Requirements:

Fluency in English, with strong verbal skills

Exceptional customer service skills

Strong work ethic

Courteous, discreet, and professional demeanor

Ability to work well under pressure

A strong team player

Ability to stand for extended periods of time

Must be well groomed, and adhere to the spa dress-code policy

Education & Experience:

High School Diploma & Completion of Massage Therapy School

Registration with the College of Massage Therapists of Ontario in good standing

Previous spa or hospitality experience an asset